Accidents, breakdowns and thefts are fairly rare with hire vans, but they do happen from time to time.
If you are unlucky enough to have something like this happen to you when you've rented a van, then following the right procedures will make sure that you don't end up unnecessarily out of pocket and back on the road as soon as possible:
Breakdowns in hire vehicles are rare, as the vehicles are normally quite new and well maintained by the hire company. However, it does happen and it pays to be prepared. Here is what to do:
Accidents can happen, especially when driving unfamilar vehicles that are larger than what you're used to. Here's what to do:
Note: Failure to follow your hire company's rules in the event of an accident can result in you being liable for the entire cost of the damage/loss, including third party costs. You have been warned.
Theft can occasionally happen to a hire vehicle. It's upsetting and annoying. Here's what to do if your hire van is stolen:
Note: If the rental company believes (or the police prove) that you did not take proper care of the van - i.e. left it unlocked or leaving the keys in while unattended - you will probably be liable for the full losses suffered by the rental company, up to and including a replacement van.
Disclaimer: All information on this page is provided as a general guide only. You should follow the exact procedures laid out by your hire company in the event of an a collision, breakdown or vehicle crime incident. vanrental.co.uk shall accept no responsibility for any damage or losses resulting from any collision, breakdown or vehicle crime incident during a rental or at any other time.