A common question when hiring a van or car is “what do I do if I have an accident or breakdown?”
The answer for breakdowns is normally to call the breakdown service whose details are provided in the vehicle – a tried, tested and generally efficient solution.
Accidents, however, can be a different solution, requiring time-consuming specialist handling and claims management. National Car and Van Rental have recently decided to outsource this function to a specialist company, First Call.
National customers are provided with a freephone number to call in the event of an accident. First Call will then handle the entire accident assistance process for the customer. National say that during its first four months of operation, the First Call scheme has cut the company’s claims costs in half – which if sustained will mean a saving of £1.5m per year.
For National customers, the scheme should mean a consistent, knowledgeable service for dealing with accidents – has anyone had any experience of First Call service with National? Feel free to leave a comment below if you have, it would be interesting to know more.