Category Archives: Vans In Business

News and information relating to the use and function of vans by UK businesses.

Milk & More StreetScooter EV

StreetScooter electric vans deliver 90% fuel saving for Milk & More

Milk & More StreetScooter EV

One of Milk & More’s StreetScooter electric vans

The UK’s largest milk delivery service is swapping 200 of its diesel vans for electric models. Milk & More has spent £6.5m to buy 200 StreetScooter Work electric vans, which will be used alongside the company’s existing electric milk floats as part of a drive to reduce its environmental impact.

The StreetScooter is an electric van that’s been developed by German postal operator Deutsche Post, who bought StreetScooter in 2014. The German logistics giant already operates 6,000 of these electric vans. It recently opened a second production facility for the model to increase production capacity to 20,000 units per year.

Milk & More’s vans have a 905kg payload and an eight cubic metre box, which allows each van to carry 860 pints of milk at a time, as well as a range of other fresh products such as bacon, juice and bread. The van’s range is said to be up to 75 miles. In their first month, fuel costs are reported to have fallen by 90% versus the previous diesel vehicles.

Interestingly, the MIlk & More vans are left-hand drive, which the company touts as a safety benefit as drivers can get out kerbside when delivering. In busy streets I can see how that’s a plus, although visibility is never quite as good in a van as when you’re sitting on the correct side of the vehicle.

Ford launches mental health awareness campaign

Ford mental health campaign

Don’t let mental health be the elephant in the room — Ford’s campaign to raise awareness of mental health issues.

Far too many people suffer mental health problems in silence. One common problem is simply that people never seem to find the right opportunity to discuss how they’re feeling.

To try and help with this problem, Ford has launched a national awareness campaign in conjuction with the Time To Change campaign, which is being run by Mind and Rethink Mental Illness.

Around one in four people in the UK experience mental health problems each year. Young men are particularly at risk, but research shows that only one in three men are prepared to talk openly about their feelings. A similar number said that they would be “embarrassed” to seek help for a mental health problem.

A vehicle can be a very private and therapeutic place to talk. With no interruptions and no need for intense eye contact, two-thirds of people questioned by Ford said that they were “more comfortable” talking about problems when in a vehicle.

“A vehicle is a great place to start talking because it’s like your own private bubble, where you’re on a journey together and you’re shoulder to shoulder,” says Ford engineer and employee champion, Matt Loynes, who came through the lowest point of his mental health issues with the support of a friend. “This is about getting everyone on-board and making it part of the culture to take a moment to listen to friends, colleagues and family, to understand and to find the right help for them.”

If you have a friend, loved one or colleague who is affected by mental health issues, it’s not always easy to know how to help.

To give you some ideas, Ford and Time to Change have created five ‘top tips’ that could help you spot the signs and offer the necessary support:

  • Text/Call Reach out – start small
  • Find a good time and place
  • Go for a coffee
  • Ask how they are – listen without judging
  • Treat them the same

Ford Mental Health Awareness van

Datum's Mercedes-Benz Citan vans

Derby manufacturer doubles mpg with new M-B Citan vans

Datum's Mercedes-Benz Citan vans

Datum’s new Mercedes-Benz Citan vans

Derby-based specialist manufacturer Datum has managed to halve the fuel consumption of some of its vans by exchanging them for new Mercedes-Benz Citan units. Admittedly a degree of downsizing was also involved, but this shouldn’t detract from the official combined cycle consumption figure of 65.7mpg of the 109 CDI models.

Datum’s roots lie in the foundry industry, but today the firm uses the latest CAD/CAM software to design and produce specialist and one-off parts for customers in a range of industries. The company’s vans are used to deliver parts all over the UK and have met with a warm reception from drivers whose previous vehicles were “getting tired”, according to managing director Paul Nelson.

Mr Nelson was originally going to buy just one Citan, but he says:

“The intention, initially, was to buy just one. However, business is good, and the package put together by Mertrux sales executive Tim Gough was so attractive that we decided to take two.”

Datum’s new Citan vans are long-bodied 109 CDI models fitted with BlueEfficiency spec. This includes ECO Start/Stop, low rolling resistance tyres and an optimised alternator and battery management system.

Commenting on the new vans, Mr Nelson said:

“Our Mercedes-Benz vans are proving every bit as fuel-efficient as we’d hoped,” added Mr Nelson. “In fact, they’re twice as economical as our old vehicles. The drivers are very pleased with them, too, while their smart liveries mean the Citans also double as effective mobile advertisements for our business.

They do say that good things come in small(er) packages…

Flying Fish Seafoord Mercedes-Benz Sprinter van

Mile-munching Sprinters stay fresh with Reman engines

Flying Fish Seafoord Mercedes-Benz Sprinter van

Mercedes-Benz Sprinters have a reputation as being some of the most reliable vans you can buy. But when you run a fleet of vans each doing at least 100,000 miles per year, you’re bound to run into problems occasionally.

That’s the situation Flying Fish Seafoods finds itself in. Based by the A30 in Indian Queens, Cornwall, the company’s drivers spend the day collecting fresh seafood from Cornish fish markets, before making overnight deliveries throughout the south of England.

High mileages mean that the vans need routine servicing every couple of months. And while Logistics Manager Harry Squires is at pains to stress that “the vans are superbly reliable”, the company gets extra peace of mind by having access to Mercedes Reman engines in addition to standard warranty repairs.

What this means is that if a van suffers a fault that will require a time-consuming repair, the dealer has the option of fitting a Reman — or remanufactured — engine to the van instead. This means it can be put back on the road quickly and in a predictable timeframe. Essential for high-value, tightly-scheduled delivery work.

Use of a Mercedes-Benz Reman engine means that the vans’ three-year, unlimited mileage warranty is unaffected. Food for thought.

Aquaflow Mercedes-Benz Sprinters

Super-clean drainage engineer rewarded with gold Sprinter

Aquaflow Mercedes-Benz Sprinters

Aquaflow’s two new Sprinters — a gold Sprinter 314 CDI and a replica of the firm’s original van, a 1999 Sprinter 310D

When long-serving Aquaflow drainage engineer Neil George returns his vans at the end of a three-year replacement cycle, they are — in the words of boss Keith Borrett:

invariably as clean as the day he took delivery, if not cleaner

As a reward for taking such good care of his equipment, Neil has been allocated a one-off gold Sprinter, which is the firm’s 100th Mercedes-Benz van. This striking vehicle is fitted with black alloy wheels and a personal registration, MY 100 TH.

The new van has been fitted with a high-performance jetting machine for clearing blocked drains.

To celebrate its long relationship with vans beating the three-pointed star, Aquaflow has also acquired and restored a first-generation 1999 Mercedes-Benz Sprinter, which is now an exact replica of the firm’s first ever Mercedes van.

Nearly 20 years later, the company now runs a fleet of 45 vans, of which 35 are Mercedes. Managing Director Mr Borrett describes the Sprinter as “the foundation stone on which we’ve grown the company” and comments that out-of-hours servicing and great reliability means the vans are “always available for work when we need them”.

Aquaflow operates from a head office in Canterbury and a depot in Erith. It provides a comprehensive portfolio of plumbing, drainage, pump, tanker and mechanical services, as well as undertaking excavations and CCTV surveys.

 

SSE Ford Transit Custom

Smart meter roll-out sparks SSE order for 507 Transit Custom vans

SSE Ford Transit Custom

SSE’s new Ford Transit Custom vans will be used for its smart meter rollout programme.

Utility giant SSE has placed an order for 507 Ford Transit Custom vans as for its smart meter installation teams to use.

The new vans take Ford’s share of SSE’s 6,000-strong fleet up to 30%. Each van is specified with Ford’s 2.0-litre 130PS EcoBlue TDCi engine, with Auto-Stop-Start technology.

Inside, the vans are fitted with internal storage and racking systems at Qi Van Systems of Telford, Shropshire, and liveried at Mediafleet of Witney, Oxfordshire.

Delivery of the 507 Transit Customs will be completed by November and the vans will be in service across the UK.

“We chose the Ford Transit Custom for this role for a number of reasons,” said Gemma Trew, SSE van and truck fleet manager. “It was not simply a question of economics – although the Transit does offer excellent whole-life costs – driver comfort and load area convenience were significant factors too. The Transit’s load space shape is ideal for the job.”

The Transit Custom was the top-selling van in the UK last year, a record it’s maintained so far this year, in which the model has accounted for nearly 14% of all vans registered in the UK.

Iceland's 1000th Mercedes-Benz Sprinter

Iceland Sprinter fleet tops 1,000 as PSM tech cuts costs

Iceland's 1000th Mercedes-Benz Sprinter

Iceland’s 1000th Mercedes-Benz Sprinter

Four years ago, supermarket Iceland decided to switch its entire delivery van fleet to Mercedes-Benz Sprinters. The frozen food specialist has just taken delivery of its 1,000th van and is within a few months of reaching its 100% target.

The attractions of the Sprinter to heavy duty users are well documented. Its reputation for durability and reliability are especially valuable. But unfortunately even the best vans are at risk of damage and unscheduled downtime due to driver error and avoidable collisions.

For example, in 2013, more than 30% of Iceland’s Sprinter vans had a non-start incident due to a flat battery within six months of delivery. The cause was usually a simple error like leaving an interior light switched on.

Management also had concerns about the level of minor damage caused by low-speed incidents.

After approaching Mercedes about these concerns, it turned out that Sprinters can be fitted with optional Parametric Special Modules (PSMs) at the factory. These are electronic units that can be used to access and control various performance parameters.

The PSM system appears to be surprisingly flexible. Iceland’s Sprinter vans are now delivered with PSM modules which apply a number of settings to the vans, including:

  • Activate hazards when reversing
  • Limit forward and reverse speed
  • Monitor battery voltage
  • Switch off interior lights automatically if they’re left on

The difference has been impressive. Since the PSM programme was introduced, flat battery incidents have fallen to just 5% of the Sprinter fleet.

Although some drivers may bemoan the Big Brother tendencies of such technology, it’s ability to cut costs and improve safety is invaluable for busy transport operations.

Hurst Plastics Mercedes-Benz Sprinter

Mega-mile van operators choose Sprinters for reliability

Hurst Plastics Mercedes-Benz Sprinter

One of Hurst Plastics’ new Mercedes-Benz Sprinters

The Sprinter has been viewed as the top choice for high mileage van operations pretty much since its introduction in 1995.

That situation looks unlikely to change anytime soon, judging from comments made by two high-mileage fleet operators who’ve recently taken on new Sprinters.

Door manufacturer Hurst Plastics is unusual among its peers in that it delivers more than 99% of its doors using its own fleet of vans. With more than 1,500 doors and 7,500 fire safety panels heading out of the firm’s factory each month, this policy of in-house delivery means that the company’s vans work hard.

Hurst has just taken on 15 new Sprinters which are each expected to cover 100,000 miles a year. The company plans to keep them for three years and then review their condition before deciding whether to keep them on the road.

Tiffin Sandwiches Mercedes-Benz Sprinter

One of Tiffin Sandwiches’ new Mercedes-Benz Sprinter with driver Jon Pilkington.

It’s a similar story albeit with a different product at Tiffin Sandwiches. The company has become one of the UK’s top wholesale sandwich producers. But shipping this many fresh sandwiches daily to customers all over the UK requires some wheel time.

Tiffin has purchased 21 long-bodied Sprinters over the last 18 months, including five 314 CDI Euro 6 models which have just entered service. All of the firm’s vans are converted for temperature-controlled operation and are expected to do up to 2,000 miles per week — or 100k per year.

Unlike Hurst, Tiffin has only recently switched to Sprinters. Fleet Manager Steve Gadd explains why:

“Our previous supplier’s vehicles were struggling to cope with the rigours of our delivery regime, while its after sales service was poor. We therefore approached Northside, and trialled a Sprinter for six months. It slotted into the fleet very well and didn’t miss a beat.

“Not only is the Sprinter more reliable, but it’s also impressively fuel-efficient. We’d been getting 22-24 mpg from our established vehicles, whereas the Mercedes-Benz vans are returning 28-30 mpg. Given the high mileages they cover, this improved economy equates to a big saving on our fuel bill, so we’ve allocated Sprinters to our longest routes and also sent a few down to London, where they excel in the stop-start traffic.”

Mr Gadd intends to replace Tiffin’s entire fleet with Sprinters as soon as possible. Back at Hurst Plastics, Transport Manager Jon Brake has more experience of the three-pointed star and is just as keen:

The Mercedes-Benz package is unbeatable. I’ve been with this company since 1999, and since then we’ve tried vehicles by various manufacturers. The Sprinter has been the best by a mile. It’s a real workhorse, highly robust and with far superior build quality, as well as being really nice to drive.”

Both companies’ latest vans are 314 CDI Euro 6 models, which use both BlueTEC Selective Catalytic Reduction (SCR or AdBlue) and Exhaust Gas Recirculation (EGR) to minimise emissions and comply with the latest pollution regulation.

Northern Lighthouse Board Mercedes-Benz Vito

Buying proves cheaper than van hire for lighthouse keepers

Northern Lighthouse Board Mercedes-Benz Vito

Very few van operators reach as many remote locations as the Northern Lighthouse Board, which operates more than 206 lighthouses around the coasts of Scotland and the Isle of Man plus a similar number of navigation buoys and beacons.

This demanding operating environment means that reliability and safety is even more important than usual. The NLB has recently taken on five long-bodied Vito 114CDI vans, which are based at the organisation’s operating centre in Oban, on the west coast of Scotland.

These vans are used by technicians who service lighthouses, to ferry supplies to lighthouses accessed by roads and to transport crew members for the NLB’s ships, Pharos and Pole Star.

Three of the five vans are crew van models, with a second row of seats and extra side windows. These allow up to five passengers plus the driver to be carried.

Ewen Mackerchar, its Marine Operations Manager, explained:

“We considered other options but decided on the Vito as it offered a far higher level of specification for the money, and the delivery lead time was shorter. Western Commercial provided a very professional service and handled all of our requests with the utmost efficiency.”

“We’re delighted with our new vans and can see we definitely made the right choice. The Vito is very comfortable for drivers and passengers alike, extremely well appointed and comes with a comprehensive array of safety equipment – as lighthouse operators we spend our lives helping to prevent accidents, so this is an attribute we value very highly.”

Like all Vito models, NLB’s vehicles are fitted with systems including the ADAPTIVE ESP® anti-skid programme, driver and passenger airbags and ABS anti-lock brakes.

They also benefit as standard from Mercedes-Benz Crosswind Assist technology, which ensures stability in the event of a sideways gust, Hill Start Assist — which prevents the vehicle from rolling back when setting off on an incline — and Attention Assist, which detects and warns against driver drowsiness.

Buying cheaper than renting?

Interesting, the NLB used to hire their vans. However, they found that based on planned usage scenarios, owning and operating their own vans would be cheaper.

This is a useful reminder that while renting vans is often the most cost-effective solution, this isn’t always the case, even when other benefits such as fixed rates including servicing and maintenance are taking into account.

Robot Coupe Mercedes-Benz Vitos

Mercedes-Benz vans blend form with function for mixer firm

Robot Coupe Mercedes-Benz Vitos

Robot Coupe’s new Vito vans

Robot Coupe probably isn’t a name that rolls of your tongue, unless you happen to work in the catering industry.

The French firm’s upmarket food processers, blenders and vegetable preparation machines are a common sight in commercial kitchens. This equipment isn’t cheap and the company maintains a team of chef demonstrators and service engineers to look after customers around the UK.

To improve load and seating capacity, the firm has just switched a number of its vans from Mercedes-Benz Citan models to larger crew cab Vito vans. These are 114 CDI models which use Merc’s 2.1-litre engine to deliver 136hp to the rear wheels. All of the vans have been specified with optional 7G-TRONIC PLUS automatic gearboxes to make life easier for drivers who spend a lot of time in traffic.

Robot Coupe Director of Sales Paul Easterbrook confirmed:

“The Citans have been very good, but the Vito offers the extra space that allows our chef demonstrators to carry more equipment.

“The second row of seats means we can take fewer vehicles to exhibitions and events, and is also useful when we go out and about with our distributors or customers. The automatic gearbox, meanwhile, makes life at the wheel so much easier for the guys if they’re in stop-start traffic all day.”

Mr Easterbrook says that the vans are expected to cover upwards of 40,000 miles a year across the UK, so comfort and safety — traditional strong points for the German marque — are top priorities.

Having specified crew cab variants, Robot Coupe expects to be able to use fewer vehicles when travelling to trade shows or transporting customers.