Having an accident is always a stressful and difficult event. Having one in a rental van can be even worse – you can end up unsure about who to contact and worried about receiving a huge bill for damage from your hire company.

Europcar have understood this and introduced a new service for UK customers that aims to simplify and de-stress accidents and breakdowns. First Call provide a single number to contact in the event of accident or breakdown – and ensure that everything necessary, including claims paperwork, is handled quickly and efficiently.

The First Call service is already offered by National Van Rental and Europcar say that they hope it will result in more customers reporting minor accidents straight away – rather than leaving it until they return the vehicle, making claims more difficult.