Category Archives: Van hire faq

Volkswagen Crafter Luton

Van size guide: should I hire a Luton van?

Volkswagen Crafter Luton

A Volkswagen Crafter-based Luton van, with tail lift.

If you’re not used to hiring a van, it isn’t always easy to know what size to choose. That’s why we’re running this blog series. We’re taking a look at the popular sizes of vans offered by the hire companies who supply the results for our price comparison system.

Today we’re looking at luton vans, which are top choices for small house removals, furniture and other bulky items. I’ll explain why in a minute, but first here’s a quick reminder of the van sizes we’ve already covered:

What’s a luton van?

Named after the Bedfordshire town of Luton in which they were invented, luton vans have box bodies on top of a van chassis. If this sounds too technical, then what you need to know is that they provide a wide square load area that’s ideal for furniture and household goods.

Luton vans also have vertical sides, making it easier to strap tall heavy objects like furniture into place securely.

The final characteristic of a luton is the storage area that sticks out over the driver’s cab. This isn’t suitable for heavy items but is ideal for large, bulky light items. For example, clothes, bedding and sofa cushions.

How big is a luton? The length of the body will vary, but a typical example designed for removals might be 4m long, 2m wide and 2m high. In a standard luton, this will be a completely square space — there are no wheel arches as the luton body sits above the wheels (like in the picture above).

What can you fit in a luton van? The large, square shape of these vans makes them ideally suited for furniture and other bulky object such as washing machines, fridge-freezers and so on. I’ve moved house from a one-bedroom flat with our furniture in a Luton without a problem.

Is there anything that won’t fit? One area where you might have problems is if you’re not able to use the space effectively. Removal men are expert at fitting huge amounts into these compact vans. The trick is to use the space inside the van as fully as possible.

So furniture might be stacked or perhaps stood on its end, and then strapped to the side of the van. Doing this requires a bit of thought if you want to avoid any damage. You’ll also need plenty of old blankets, suitable straps and at two pairs of strong arms!

The other area that might be a problem is weight. The payload of a standard 3.5t luton is typically around 1,000kg. Furniture and household goods probably won’t be a problem. But if you’re moving something heavy, such as packs of bricks or tiles, then you may use up your weight allowance before you run out of space. A panel van is often better for this kind of work.

Tail lifts: The load deck of a luton is quite high off the ground, as the luton body normally sits above the wheels. Many luton hire vans come with a tail lift. This allows you to lift raise heavy items from ground level up to the level of the load floor, from where you can lift them inside the van.

Tail lifts often have a load capacity of 500kg, although this can vary. The downside of a tail lift is that it’s quite heavy, so it reduces the amount of weight you can carry inside the van.

Not all luton hire vans have a tail lift, so if you need one, make sure it’s listed when you book — or ask.

Coming next: In the final instalment of this series we’ll take a look at 3.5t dropside and tipper vans.

Extra-long wheelbase Nissan NV400 van

Van size guide: Should I hire an extra-long van?

Extra-long wheelbase Nissan NV400 van

An extra-long wheelbase Nissan NV400 van. XL models are recognisable by the big overhangs behind the rear wheels.

Choosing the right-sized van can be the hardest part of hiring a van. You rental company should be able to help you choose, but if you’re booking online and are unsure then you may need help.

That’s why we’re running a series taking a look at the most popular van sizes offered through our van hire price comparison system.  (You can also find a summary of this information with typical load bay dimensions on our van sizes page.)

So far we’ve covered:

Today we’re looking at the longest vans you can drive on a car licence — extra-long wheelbase vans.

Do I need an extra long van?

Extra-long vans are normally the same width and height as their shorter siblings. What’s different is that the van body has been lengthened so it stretches out behind the rear wheels, like in the picture above.

What will fit? The load area in these vans will typically be between 4m and 5m long — so you really can fit a lot of stuff in. Just remember that the weight limit probably won’t be any higher than in a smaller van, so you probably won’t be able to fill it with — for example — packs of bricks or tiles.

If you’re shifting furniture, then to work out what might fit I’d measure the longest items (probably sofas) and then subtract that length from 4m and see what’s left. You should have a bit more space than this but you don’t want to have to force the rear doors closed!

As a guide, I’d expect to move a one-bed flat with some furniture and other bulky possessions inside one of these vans, if it’s packed carefully.

What won’t fit? Very wide objects might be a problem. Another consideration is that tall items such as wardrobes may not stand flat against the side of the van, due to the curve of the side and the intrusion of the wheel arches. This can make it hard to load such large items securely without wasting a lot of space.

For really large furniture, a luton van is still the best option. So that’s what we’ll look at in our next post.

Volkswagen Transporter T6

What’s the minimum age for van hire?

Volkswagen Transporter T6

It’s well known that young drivers often find it difficult to rent a van (or a car). But the actual minimum age varies widely with different hire companies.

Although it’s usually somewhere between 21 and 25, we understand that a couple of years can make a big difference if you’re a young driver who needs to hire a van. To help you work out which van hire suppliers might be able to help, we’ve gathered up age limit information for most of the major van rental firms in the UK.

All information was believe to be correct as of February 2018. 

How old do I need to be to hire a van?

Van hire company Minimum age for van hire Additional fee for under 25?
Europcar 22 Young driver surcharge applies to under-25s. At the time of writing (9 Feb 2018) this was listed as £32.50 on Europcar’s website.
Hertz 23 Young driver surcharge applies to drivers aged under 25.
Thrifty 21 Drivers under 25 can only rent compact and short wheelbase vans. A young driver surcharge also applies.
Sixt  21 Drivers under 23 must not have any endorsements on their licence. Restrictions apply to van choice for under 25s. A young driver surcharge applies to under 25s.
Enterprise 25 n/a
Avis 25 n/a
Budget 25 n/a
National 25 n/a
Northgate 21 Drivers age 21-24 must pay a young driver surcharge of £10 (last checked on 9 Feb 2018)

P.S. If you’re looking for information about maximum age limits for van hire, click here.

Disclaimer: vanrental.co.uk accepts no liability for any damages or losses suffered as a result of errors or omissions in the information provided on this page.

New Europcar Volkswagen Crafter

Van size guide: Should I hire a large van?

New Europcar Volkswagen Crafter

Large vans such as these Europcar Volkswagen Crafter vans can hold a lot of stuff! (Image: Europcar)

Choosing the right-sized van is often the hardest part of renting a van! Understanding the different sizes and knowing how much space you need for your stuff isn’t always as simple as it might seem.

That’s why we’re running a series of posts aimed at helping you understand the most popular van sizes offered by the van hire companies in our price comparison system. (You can also find a summary of this information with typical load bay dimensions on our van sizes page.)

So far, we’ve covered:

Today we’re looking at large vans.

Should I go large?

When a rental company offers you a large van, it usually means a long wheelbase panel van. Occasionally it might be a medium wheelbase model.

Popular models include the Ford Transit LWB, Volkswagen Crafter (pictured above), Mercedes-Benz Sprinter, Renault Master and Fiat Ducato.

Although these vans are quite bulky, they’re still quite easy to drive, with big clear mirrors and dash-mounted gearsticks and power steering which make them easy to handle. Typical fuel consumption is likely to be 30-35mpg. And these vans usually have a high roof, so you won’t be able to go into car parks with height barriers, for example.

What will fit in a large van? Most things, as long as you’re realistic. You should be able to fit the contents of a studio flat, including some furniture and a reasonable number of boxes. Possibly even a one-bed flat if you don’t have too much furniture or kitchen appliances.

For example, you should be able to stack a couple of sofas, slide in a mattress, and fit plenty of boxes in around these big items. Depending on the size of your sofa, you might get a fridge or a washing machine in too.

Although you can get a lot in, it’s worth remembering that you probably won’t be able to use the full height and space of the van. If you stack stuff too high, you may end up with damage.

The load area on a long wheelbase van is typically 3.5-4m long, although this can vary. The roof is often high enough to provide standing height and load width will be around 1.7m (less between the wheel arches).

What won’t fit? Very long and large pieces of furniture may still be difficult to fit, or if they do fit, you may find that you have to put them down the middle of the van because of the wheel arches. This may mean that you can’t use the rest of the space inside the van very efficiently.

Other things that might not fit inside a long wheelbase van are 4.8m lengths of timber from builders merchants and 5m rolls of carpet.

Next up: We’ll take a look at extra-long wheelbase vans!

Ford Transit Custom

Van size guide: Should I hire a medium van?

Ford Transit Custom

The Ford Transit Custom is the UK’s most popular medium van.

When you hire a van, choosing the right size isn’t always easy. Especially if it’s your first time.

To help you find the right size van for you, we’ve put together a run-down of the most popular van sizes offered by the van hire companies in our price comparison system. (You can also find a summary of this information with typical load bay dimensions on our van sizes page.)

We’ve already covered small vans.

This week we’re continuing with a look at medium vans.

Medium is a popular choice

The best-known medium van in the UK is probably the top-selling Ford Transit Custom. Other popular choices from other manufacturers include the Luton-built Vauxhall Vivaro and the Volkswagen Transporter.

There’s a good reason why this size of van is so popular. It’s big enough to hold quite a lot, but small enough to be car-like to drive and easy to park. Fuel consumption is also good, with modern models often able to give more than 40mpg.

What will fit in a medium van? A typical medium van might be able to carry a cooker, washing machine, fridge and freezer, plus some small stuff. Or you could probably fit in two armchairs or one sofar (although some sofas will be too long).

The load area is usually 2.4m long, so you can fit 8’x4′ plasterboard, mattresses, and other longer items. Sideboards should fit too, as might a medium-sized dining table and chairs.

If you’re packing removal boxes, then I’d expect to get 25-40 in, depending on their size, weight and how easily they can be stacked.

These probably won’t fit: Very large items of furniture could still be awkward. A triple wardrobe or a large Welsh dresser might notfit. Nor will large rolls of carpet, or very large tables. Big sofas will be a problem, and you’ll only fit one sofa in unless it’s unusually small.

Another problem is that even if you can cram everything in, you may find it difficult to secure it and make sure that nothing gets damaged while you’re driving. Sometimes a bigger van allows you to pack things more safely.

Next up: We’ll take a look at long wheelbase vans!

Volkswagen Caddy van

Van size guide: Should I hire a small van?

Volkswagen Caddy van

The Volkswagen Caddy is a popular small van. Other choices include Ford Transit Connect and the Citroen Berlingo.

Choosing the right size van is probably the hardest part of hiring a van. If you choose the wrong size, you can end up in a difficult situation.

To help you find the right size van for you, we’ve put together a run-down of the most popular van sizes offered by the van hire companies in our price comparison system. (You can also find a summary of this information with typical load bay dimensions on our van sizes page.)

Small can be beautiful

Today we’re starting with a look at small vans. These popular workhorses are bigger than their name suggests.

But their car-like size means they’re also easy to drive, easy on fuel and easy to fit into car park spaces.

However, these vans generally only have room for two people (driver + passenger) and they’re not big enough for everything! Here’s what will fit and what probably won’t.

Small vans are ideal for: This size of van is great for for boxes and parcels, or perhaps a fridge or washing machine. They’re also good for most garden waste or trips to the tip.

Small vans are also popular with tradesmen who don’t need too much space for tools and equipment.

The main thing to watch out for is that you’ll need to carry something that’s too long or high to fit in the back.

The load-through hatch in the Transit Connect

Some small vans now have hatches allowing you to load longer items through from the back into the front. But I wouldn’t rely on this when hiring a van, as not all models have this feature.

These probably won’t fitThe loadspace in small vans is typically around 1.7m long and perhaps 1.5m wide (less between the wheel arches). Height is restricted to around 1.2m.

So small vans aren’t ideal for things like long lengths of timber, plasterboard, mattresses, wardrobes, sideboards, bed frames or sofas. For this kind of item I’d suggest a larger van.

Next up: We’ll take a look at medium vans, a.k.a. Transit vans!

Mercedes-Benz Sprinter

Beginner’s guide to van hire: the round-up

Mercedes-Benz Sprinter

We’ve recently been running a beginner’s guide to van hire here at vanrental.co.uk. For many of you, we know that it’s your first time renting a van.

So we’ve tried to put together a series of short articles covering all the questions you might have.

In order to make sure these new articles easier to find, I’ve put together this round-up post with links to all the beginner’s articles we’ve published.

Of course, if you still have any questions, please don’t hesitate to get in touch:

Ferry sailing away

Beginner’s guide to van hire: Driving abroad & one-way hire

Ferry sailing away

Taking hire vans on ferries to Europe is perfectly possible, but needs advance planning and permission from your hire company.

Can you take rental vans abroad from the UK?

In many cases the answer is yes, and on our European Hire page we list companies which provide this service.

However, in all cases you must have the right paperwork and get permission from your hire company in advance.

This really is important. Failure to follow the rules could see you fined or result in your vehicle being confiscated while abroad. If you haven’t followed the right procedures, you could also end up driving without valid insurance — another offence.

Here’s what you need to do:

  1. Before you book your hire van, check if the hire company you plan to use allows overseas usage. Specify which countries you will be visiting and what type of van you want to hire, as these factors may affect whether an overseas hire is possible.
  2. When you make the booking, make sure that you make it clear you need to take the van abroad.
  3. Ask about extra costs, insurance, breakdown cover and paperwork.
  4. The most important piece of paperwork is a VE103 document. This shows that you have the owner’s permission to take the vehicle out of its home country.
  5. Make sure you know the total height and length of the van before you book your ferry/Channel Tunnel crossing. Depending on the size of your van and the purpose of your trip, you may need to book as a commercial passenger, not a private/leisure customer.
  6. Finally, make sure you have all the accessories you may need for driving in other countries, such as spare bulbs and reflective vests. Check out the driving rules and speed limits for the countries you’ll be visiting. In my opinion, the best source for this information is The AA’s Driving in Europe guide.

Once all that is done, plan your route and look forward to driving on roads that are often more scenic and less busy than those in the UK.

One-way van hire abroad

People often ask if they hire a van one way to go abroad. In general, this is only possible between the UK and Spain.

The reason for this is that in general, hire vehicles need to be hired out in their country of registration. Returning a hire van in — say — Germany would probably mean that the hire company would have to pay to return the vehicle to the UK. That’s a lot of money lost as a result of transport costs and several days’ of lost hire revenue.

Spain is an exception to this rule, simply because so many British expats live in the popular coastal areas of Spain. There is regular demand for hire vans to transport possessions between areas such as Alicante and Malaga and the UK.

On our Van Hire to Spain page, we list several specialist companies which offer this service from depots in Spain and the UK. If you need to move stuff between Spain and the UK, then take a look.

Note: This isn’t a service that’s offered by regular hire companies. If you need to move to or from Spain and want a one-way hire, you’ll probably need to use one of these specialist hire companies.

Sat nav screen while driving

Beginner’s guide to van hire: Additional drivers & optional extras

 

What extras are available when you hire a van?

Do you have to pay extra for an additional driver?

These are questions we commonly here from first-time van hire customers. The answers are simple and usually the same as they would be for car hire.

Additional drivers

Van hire companies will normally allow you to add an additional driver to your rental agreement.

In general, this will cost extra. You will usually have to pay an extra fee for each day.

Some companies allow you to specify an additional driver when you make a booking online. Otherwise you can add an additional driver when you collect the vehicle.

Optional extras – e.g. sat nav

Sat nav screen while driving

A sat nav can be very useful if driving alone to an unfamiliar destination — especially if you’re driving a large van.

As with car hire, most van hire companies offer a range of optional extras. How much choice you have may depend on what type of company you are hiring from.

Large national companies which also offer car hire are more likely to have child seats, for example.

On the other hand, specialist van rental businesses may be more likely to offer useful extras such as trolleys, loading straps and protective blankets for furniture.

GPS sat nav units are often available to hire, usually for an extra cost per day. Other optional extras include additional insurance and breakdown cover, or upfront payment for a tank of fuel.

I hope this helps to answer some of your questions about van hire. If you’ve still got questions, check you can see all of our Beginner’s Guide to Van Hire series by clicking here.

Still got questions? Email us or get in touch on Twitter @vanrentaluk

RAC Truck Rescue Patrol

Beginner’s guide to van hire: insurance, accidents & breakdown

 

In today’s beginner’s guide article, I’m going to look at van hire insurance and breakdown cover, plus what to do if you damage your van or are involved in a collision.

  • Insurance
  • What to do if you have a collision or damage the van
  • Breakdown cover

Insurance

If you’re a private customer hiring a van in the UK, the insurance situation will usually be the same as it would be for a hire car.

Insurance is generally included so that you’re legal to drive the van on public roads. However, this cover usually includes an excess amount you’ll have to pay to cover any damage before the company will claim on their insurance.

The excess on a rental van can be quite high — usually hundreds of pounds.

If you want to reduce this excess to zero, then you will normally have to take out additional insurance. Hire companies will normally offer to sell this extra insurance to you when you collect the car. It will often be described as Collision Damage Waiver (CDW) or something similar.

Unfortunately there isn’t a standard name for this product, so if in doubt ask the rental operative to describe exactly what insurance choices are available and what benefit they provide.

CDW or similar is normally charged per day. It can be quite expensive, especially for longer hire periods. One alternative approach to get the same cover (or better) is to take out your own van hire excess insurance from an independent company. This is perfectly acceptable. How it works is that if you damage the vehicle, you can claim back any costs you face from the insurance firm.

We have more information about van hire excess insurance here.

What should I do if I have a collision or damage the van?

Damage only, no other vehicles involved: If you damage the van without anyone else being involved, then the correct procedure is normally to phone the emergency assistance number provided by the hire company. You may also need to fill out an accident report form, if provided.

If the vehicle can be safely driven without damaging it further, you’re free to carry on. The hire company will assess the cost of damage to the vehicle when you return it and charge you accordingly.

To get an idea of how damage might be costed, it’s worth having a look at this Damage Price Guide on the Europcar website.

I’ve been in a collision: If other vehicles/people are involved, then I would phone the emergency assistance number provided by your hire company immediately if possible.

Try to get all of these details from the other party:

  • Driver’s name & contact telephone number
  • The names and contact details of any passengers/witnesses
  • The registration of the other vehicle and a description (e.g. black Ford Mondeo). This helps to defend against fraudulent claims.
  • Write down a clear description of what happened, including time, date and location. Include as much detail as possible. This helps to defend your claim if the other party disputes it.
  • Provide the other party with a contact telephone number for your hire company.
  • …and again, call your hire company as soon as possible.

Breakdown

In the UK, most hire vans are provided with full breakdown cover. However, it’s always worth checking this when you collect your van, just for peace of mind.

If you do break down and need assistance, then ring the number provided with your van — it will usually be on your paper work or on a sticker inside the windscreen.