Category Archives: Vans In Business

News and information relating to the use and function of vans by UK businesses.

BT helps boost UK CV manufacturing numbers

BT Vauxhall VivaroIn a post yesterday, I highlighted the strong growth in UK van and truck manufacturing output this year. The number of units produced rose by 36.8% in April alone.

That’s all good news, but it’s useful to understand what lies beneath these figures. In this case, one of the key factors driving this year’s growth is the ramp-up in manufacturing of the new Vauxhall Vivaro, which is built at GM’s Luton plant.

Fleet uptake of the new model seems to be encouraging. One big customer, BT Fleet, has now taken delivery of 2,500 new Vivaros and 330 Corsavans, for use by its engineers nationwide.

That’s a big order — to put it into context, in total, including models built for export, 8,629 vans and trucks were built in the UK in April. There’s a good chance that a fair number of these are now wearing BT’s livery.

Vauxhall is a long-time supplier to the BT fleet, but it’s not the only marque the firm uses. Over the year, BT has also placed a 1,000 van order with Ford and an 1,800 van order with Fiat.

For those who are interested, the BT Vivaros are L1H1 2900 90PS (short wheelbase, low roof) models specified with BT’s custom racking in the rear.

As part of their engagement in this landmark fleet deal, the BT engineers were able to visit Vauxhall’s Luton Plant to see the Vivaro being made, and the plant also organised for the group to see the 500th van from their order.

MIke Langford, BT Fleet Senior Customer Relationship Manager, says that buying the British-built Vivaros offered a number of benefits:

“We had the previous Vivaro on our fleet for many years, and the new model makes absolute sense with outstanding whole life costs. The fact that it is built in Britain is an added bonus; it not only supports British jobs and industry but also provides a significant improvement in lead times and logistics.”

BT tends to run vans for around five years, I believe, as they don’t do huge mileages. However, they are very well maintained and often have a regular driver, making them attractive used buys when they do hit the market.

GB Rowing Team opts for Iveco Dailys for long haul

GB Rowing Team Iveco Daily

One of the team’s new Iveco Daily dropsides, with boat trailer.

The Reading-based GB Rowing Team has taken delivery of two New Daily (35C17/P) crew cabs with dropside bodies to replace existing Dailys in the all Iveco fleet.

The new vehicles will be used to transport the team’s equipment and boats to big events throughout Europe.

Both New Dailys, supplied by Iveco dealer Grays Truck & Van, join a fleet of eight light commercial vehicles which support the Team who have won multiple World and Olympic medals.

John Tetley, Boatman for the GB Rowing Team, says:

“We need vehicles that can handle long journeys in their stride; it’s not uncommon for us to exceed 1,700 miles getting to a destination and the Iveco Dailys have always delivered for us. The team attends European competitions throughout the year and it’s our job to ensure that their equipment gets there safely and on time.”

Each New Daily has been fitted with a tow bar and specified with heavy-duty front and rear suspension, 100 litre fuel tank, engine sump shield, rear differential lock, 180 amp alternator and long mirror arms.

Tetley continues:

“We are towing boats which are up to 18 metres long; whilst they are incredibly light, they add considerable length to our load. The Daily is a reliable towing platform that has both the power and the weight needed to provide stability on all types of road.”

The Iveco driveline technology guarantees power and flexibility, which combined with the rear differential lock, offers supreme capability, especially in low-grip conditions such as boat slipways. This helps the GB Rowing Team drivers tackle the off-road surfaces found at the majority of the venues with ease.

Tetley concludes:

“With two drivers in every vehicle and destinations as far afield as Lisbon and Athens, comfort is also paramount. We specified the vehicles with cruise control and automatic climate control – plus both the driver and passenger seats are heated, air-suspended and feature lumber supports and integrated arm rests. It’s the perfect combination and ideally suited to our needs.”

As the first New Dailys to enter the fleet, the drivers also benefit from a cab interior which has also been completely redesigned to make it an even more pleasant environment, thanks to increased visibility, ergonomics and sound insulation.

The cab also includes multiple closed compartments as well as tailor-made compartments for everyday items, such as mobile phones and tablets – plus the GB Rowing Team specified additional factory-fitted storage shelves above the windscreen.

Both New Dailys are powered by a 3.0 litre engine which delivers 170 hp between 3,000 and 3,500 rev/min, and up to 400 Nm of torque between 1,250 and 2,600 rev/min – ideal for motorway cruising.

Anglian Buys British With New Vivaros

Anglian Home Improvements Vauxhall Vivaro

One of Anglian Home Improvements’ new Vauxhall Vivaro vans

Double-glazing and conservatory specialists Anglian Home Improvements decided to buy British when they needed some new vans for their engineers’ fleet.

The firm recently added 29 new Luton-built Vauxhall Vivaros to their existing fleet, which are expected to deliver reducted fuel consumption and lower operating costs than the firm’s existing vans.

Anglian’s new Vivaros are 2900 L1H1 models — 2.9t short wheelbase low-roof vans — powered by the entry level 1.6CDTi 90PS engine, in ecoFLEX specification with Start/Stop.

The vans will cover around 30,000 miles per year and boast official an fuel consumption figure of 46.3mpg, along with CO2 emissions of 160g/km — both figures are an improvement on Anglian’s existing fleet average.

Anglian Fleet Manager Michael Shepherd says that feeback so far is positive:

“We’ve already received excellent feedback from our drivers who have said that the vehicles are both comfortable and good to drive. Keeping our employees happy is extremely important to us, so we’re very pleased with the comments.”

The new Vivaro went on sale in the UK last summer and is one of the biggest-selling UK-built light commercial vehicles (although sadly, there isn’t much competition in the volume stakes).

BT backs new Ford range with 1,000 van purchase

BT Ford Transit Custom

BT’s new Ford Transit Custom vans will be used by customer service engineers.

BT runs one of the largest van fleets in the UK, and the firm’s fleet division, BT Fleet has a reputation for running a tight ship.

The firm’s vans don’t tend to do particularly high mileages, and are generally kept on fleet for seven years, during which time they are well-maintained, making them very desirable used purchases when they are eventually de-fleeted.

BT is a long-time Ford customer, and recently ordered 1,000 new Ford vans as part of a large-scale fleet renewal programme.

More than 500 new Ford Transit Custom and 200 Ford Transit vans are among the order, with the balance made up of Ford Fiesta vans. Some will replace existing customer service engineer vehicles, while others will help meet expanding demand for BT’s products and services across the UK.

Interestingly, the Ford Transits are long wheelbase, high-roof models that will replace the Transit chassis cab luton models previously used — BT’s compact and custom made luton body is a regular sight on UK roads, but won’t be so much anymore, as it seems the firm has found a way of including all the racking and equipment it needs inside a panel van, rather than requiring a coachbuilt body, This should cut fuel consumption and emissions, as well as being easier to drive and avoiding any type approval headaches.

Mike Langford, BT’s senior customer relationship manager, says that the new vans had to meet a demanding set of criteria:

“We started by looking at all of our skill sets across the business and designing the safest and most ergonomic racking we could. We then looked at what vehicles were available which could accommodate what was required.

“After that we looked at a range of factors, including whole-life costs, safety, emissions, technology and aftersales. If we are keeping a van for seven years, we have to ask whether we will be able to get a spare part for that vehicle, at the right price, throughout its life.”

The Ford Fiesta vans will be in service with engineers based at exchange buildings, with Ford Transit Custom used to carry the equipment required by customer service engineers. Vehicle conversion specialists Bri-Stor Systems and Bott are undertaking the interior alteration works on the BT vans.

Catering supplier bakes Van Excellence into fleet operations

Millers Vanguard Mercedes-Benz SprintersThe Freight Transport Association’s Van Excellence scheme is akin to a scaled back version of rules and regulations under which heavy goods vehicle operators have to monitor and maintain their fleets.

Van Excellence was conceived as a way of addressing concerns that widespread poor compliance — on weight, for example — and minimal regulation was tarnishing the reputation of van operators, who had no way of demonstrating their professionalism to customers or compliance agencies.

The scheme has gained some heavyweight members over the last few years, including BT Fleet, Ford, and Hertz Van Rental.

One of the latest firms to join the scheme is Lancashire-based catering equipment supplier and maintenance firm, Millers Vanguard, whose 240-strong Mercedes-Benz van fleet has now been accredited by the FTA Van Excellence scheme.

Interestingly, the move to join Van Excellence was driven by the firm’s newish fleet manager, Nick Webb, who joined the company a year ago from a background in truck operations — where compliance and monitoring burdens are much heavier.

Mr Webb was keen to introduce a set of consistent, measurable standards across the company’s light commercial vehicle fleet, and said that Van Excellence appeared to be tailor-made for the purpose:

“We run 100 vans from our headquarters but the rest are out with engineers across the UK, which makes ensuring compliance and best practice even trickier than usual. Van Excellence proved to be an invaluable tool to ensure a uniform approach across the fleet; it allowed us to draw a line in the sand below which standards must never fall.

“We implemented various solutions to achieve our end goals, such as instigating daily walk-round checks and ensuring the cleanliness of vehicles. Since then we’ve been continually refining and improving our processes to make them quick and simple to implement from a driver’s point of view, and easily monitored for the fleet management team.”

Having worked through the Van Excellence list of qualifying criteria, and ensured all its standards were being met or exceeded across its fleet, Millers Vanguard submitted its application last October – then waited for the FTA to complete its comprehensive audit of a sample of 10 drivers and 10 vehicles.

There are three possible outcomes: operators are either told that they do or do not make the grade, or that they almost pass, in which case they are given a list of issues to address. Millers Vanguard passed with flying colours.

One-off Volkswagen Amarok ambulance is star performer in East Midlands

The East Midlands is a busy, densely populated area of the UK — but it also includes the Peak District and some of England’s most demanding rural areas,  where severe weather, snow and a network of unclassified roads can make access difficult for regular ambulances in winter.

To address this problem, Volkswagen has worked with the East Midlands Ambulance Service to create a one-off off-road ambulance, based on VW’s Amarok pick-up.

East Midlands Ambulance Service VW Amarok ambulance

The Volkswagen Group Emergency Services team designed and commissioned the build of the new response vehicle.

In addition to all the usual Amarok standard features, such as 4MOTION four-wheel drive and the ability to drive through water up to 500mm deep, the one-off ambulance is equipped with life-saving medical equipment and a load area designed to allow safe transportation of patients.

Commenting on the project, Chris Black, Head of Fleet at Volkswagen Commercial Vehicles UK, said:

“Our Volkswagen Group Emergency Services team worked hand-in-hand with the client to develop a unique vehicle including securing all of the necessary type approval. Now in service, the vehicle is already beginning to receive a great deal of interest and I am sure that we can expect to see similar Amarok ambulances in the future.”

I suspect there will be more demand — even the most remote parts of the Peak District are no more difficult to access than a number of other rural areas of the UK, so if the Amarok adds value here there’s a good chance that emergency service buyers in other areas might take a closer look.

Indeed, in a seperate release recently, I noticed that the NHS Highland Estates, the organisation responsible for looking after NHS facilities throughout the Scottish Highlands, recently took delivery of an Amarok pick-up and a VW Transporter 4MOTION. The Amarok ambulance could be an ideal addition to the Scottish Ambulance Service fleet.

Volkswagen launches telematics service for vans

Volkswagen introduces telematics serviceVolkswagen has launched a new telematics service targeting fleet customers across the UK.

VW says that the new service is suitable for fleets of any size and will work with all types of vehicle, enabling companies to manage mixed fleets with one system.

The firm says that the new telematics system is being offered in partnership with the RAC — suggesting to me that it could be a rebadged and tweaked version of the RAC’s own telematics service.

Volkswagen says the service will be available from February and will have a monthly contract fee of £12.50+VAT for each telematics unit. Features available from the new service include:

  • Location tracking
  • Driver behaviour
  • Vehicle diagnostics
  • Odometer
  • Geo-fencing
  • Fuel and CO2 monitoring
  • ‘Driverline’ concierge service

Real-time data and reporting is available through a customisable online portal, which is compatible with smartphones, tablets and laptops.

The service is also intended to ensure that fleet vehicles are properly maintained: the Driverline concierge service will prompt fleet operators to book maintenance and scheduled service visits at Volkswagen Van Centres when required.

It’s interesting to see that by offering a universal solution suitable for all makes and types of vehicle, Volkswagen has taken a different approach to some other manufacturers, such as Citroën, which fits its own-brand telematics solution to vehicles.

As I’ve written before, I believe telematics will become ubiquitous in all fleets over the next 5-10 years.

Even in daily rental fleets, where fleet operators are not directly responsible for fuel costs or driver management, the benefits telematics can offer in terms of tracking, diagnostics and compliance are very useful. At least one major UK van hire company, Practical Car & Van Rental, has already taken the plunge and fitted telematics to its 7,000-strong fleet.

Small businesses are milking electric van opportunity: is yours?

Grimshaw Lane Dairy Nissan e-NV200 electric vanThis is exciting — in fact I can’t find words to describe how big the opportunity is in the UK van market for electric vans.

Yet another (small) example crossed my desk this week, in the form of a press release detailing how a Lancashire dairy is saving £900 per month in fuel bills on just four vans, thanks to making the switch to all-electric Nissan e-NV200s.

Although you might think I’m being funny — after all, milkmen were using electric milk floats before I was born — I’m not. Milkmen don’t use electric milk floats anymore — they use diesel vans.

The milkmen at Grimshaw Lane Dairy, in Ormskirk, cover around 50 miles a day — a similar mileage to a great many fleet vans (think Royal Mail, utility meter readers, urban delivery vehicles).

Such a usage cycle is perfect for electric power, and switching back to electric is not only environmentally friendly, but it is proving to be cost efficient, too, now that a suitable mass produced electric van is available to the UK market.

A case in point

Grimshaw Lane Dairy in Ormskirk has taken delivery of four e-NV200 vans from Crosby Park Nissan in Liverpool and is using them to make its daily deliveries to homes and businesses in and around the town. The four vehicles have replaced a fleet of aging diesels and each covers around 50 miles a day making roughly 500 deliveries apiece.

Managing Director Andrew Brown, who plans to swap his two remaining diesel vehicles with e-NV200s in the coming months, says that he is already saving £900 a month in fuel bills.

What’s more, the generous spec’ and smooth drive of the e-NV200 means driver morale is now at an all-time high and residential customers are happy as early morning deliveries, which start at 1.30am, are now made in near silence.

Commenting  on the change, Andrew said:

“Switching to the Nissan e-NV200 was a no brainer for us. Basically the savings we’re making on the fuel have paid for the contract hire on the vans and we’ll be saving on the maintenance too.

“We’ve effectively got four new vans for what we’d have been spending on fuel.”

Driver satisfaction was also a major consideration, but equipment levels on board the e-NV200 – such as twin side-loading doors, together with the ability to defrost their vehicles from an app on their phones before getting up to start their shifts in the early hours – has proved an instant hit.

Launched last year, the Nissan e-NV200 combines the NV200 – a former International Van of the Year – with the proven technology of the record breaking Nissan LEAF – the world’s bestselling electric car. Nissan claims running costs of just two pence per mile, and says that low maintenance costs mean that the total cost of ownership is £1,200 less than for a conventional diesel van over four years.

Citroën polishes off competition with Morelli order

Morelli Group Citroën vansHot on the heels of Citroën’s dominating performance in the Business Van awards last week comes news of a new fleet renewal and expansion deal for the firm.

Automotive refinishing products specialist, the Morelli Group, has taken delivery of 15 new Citroën Dispatch L2H1 HDi 125 6-speed manual Enterprise vans.

The new vehicles have been ordered to meet growing demand and to replace older vans being de-fleeted, and the Enfield-based firm will base the new vans at depots throughout the UK.

The majority of the Morelli Group fleet are DS and Citroën models, totalling 48 Citroën vans and 27 cars, and Robert Cohen, the group’s financial director, says that this isn’t a coincidence:

“We like the way Citroën offers its vans with defined trim levels, rather than a large number of options, which makes ordering vehicles easier. Citroën’s LCVs are ideal for our intensive, high-mileage operation, providing excellent driver comfort and safety, along with reliability and low cost of operation.”

The 1200kg payload Dispatch L2H1 Enterprise models are powered by an HDi 125 engine, which has excellent combined cycle fuel economy of 44.1mpg and low CO2 emissions of just 168g/km. Standard specification includes air conditioning, rear parking sensors, a Connecting Box (including Bluetooth® hands free and a USB socket), electrically folding heated door mirrors and a full steel bulkhead. In addition, the Dispatch also comes with Teletrac intelligent satellite navigation and Trackstar stolen vehicle tracking.

How long can a van last?

Dreams Mercedes-Benz SprinterMost car owners I know, especially younger drivers, seem to get nervous if their cars are old enough to be out of warranty or have more than about 60,000 miles on the clock.

Many commercial vehicle operators also like to run a new fleet — and there’s no doubt it gives a smart impression and saves on a certain amount of hassle.

However, it wasn’t always like this — the constant drive to replace perfectly serviceable vehicles seems to be part of the ‘newness’ culture that prevails today: no one wants anything if it isn’t new.

Yet many vehicles can deliver far more service than we’ve been conditioned to expect.

Take the Mercedes-Benz Sprinter. Bed retailer Dreams is currently in the process of replacing its 10-year old fleet of Luton-bodies Sprinters. These vans have seen some use — according to Shaun Bullock, Dreams’ Distribution Controller:

“Some of our older Mercedes-Benz vehicles have clocked-up well in excess of 400,000 miles, yet they’re still going strong. Indeed, they have proved over the last 10 years to be brilliant workhorses and we’ve every confidence that our new fleet will be just as reliable and cost-effective to operate.”

Yes, that’s 400,000 miles. Admittedly the kind of usage Dreams vans get is probably relative easy — weights are low, the vans don’t do courier-style multidrop work, and they don’t get the kind of hammering they’d get in the construction business, for example.

Even so, Dreams’ experience suggests that many vehicles are disposed off well before the end of their useful, reliable life.