Tag Archives: van hire

National’s New Accident Rescue Service Cuts Costs

A common question when hiring a van or car is “what do I do if I have an accident or breakdown?”

The answer for breakdowns is normally to call the breakdown service whose details are provided in the vehicle – a tried, tested and generally efficient solution.

Accidents, however, can be a different solution, requiring time-consuming specialist handling and claims management. National Car and Van Rental have recently decided to outsource this function to a specialist company, First Call.

National customers are provided with a freephone number to call in the event of an accident. First Call will then handle the entire accident assistance process for the customer. National say that during its first four months of operation, the First Call scheme has cut the company’s claims costs in half – which if sustained will mean a saving of £1.5m per year.

For National customers, the scheme should mean a consistent, knowledgeable service for dealing with accidents – has anyone had any experience of First Call service with National? Feel free to leave a comment below if you have, it would be interesting to know more.

GPS Units Available With National Van Rentals

A recent visitor to our forums asked whether any van hire companies provided satellite navigation units with their hire vans.

I replied that they were sometimes available as an optional extra, but hadn’t yet become  standard. National Van Rental, for example, now offers GPS sat nav units for hire at a selection of their UK, USA and Canada branches.

In the UK, the locations from which GPS units are available are:National Car & Van Rental

  • Heathrow Airport
  • Gatwick Airport
  • Oxford
  • Kings Cross
  • Marble Arch

It’s worth noting that vans are not available to hire from airport locations – so for van hire customers only the last three locations apply.

Hiring A Van Doesn’t Protect You From Speeding Fines

Drivers are increasingly learning that driving a hired van or car doesn’t provide any protection from speeding fines, the London Congestion Charge or any other type of penalty fee, according to the latest figures from National Car Rental, one of the UK’s largest car and van hire companies.

For anyone who isn’t familiar with the law, it is an offence to fail to identify the driver of a vehicle where a traffic offence has been committed. This means that van rental companies are legally obliged to identify drivers caught by traffic cameras or Traffic Wardens.

National Car Rental believes that this message is finally hitting home – in the last quarter of 2007, they saw a 52% reduction in the number of speeding fines awarded to drivers of National hire vehicles. This dramatic fall followed falls of more than 25% in the preceding two quarters – a great improvement for the company.

National also reported similar falls in the numbers of fines received for driving in bus lanes, failing to pay the London Congestion Charge and parking illegally.

National Car Rental’s Operations Director, David Alexander, said that he thought that the growing understanding that offences were always traced back to drivers of hired vehicles was “acting as a powerful deterrent”.

The figures are also good news for companies whose employees drive hired cars and vans for business purposes – the introduction of the Corporate Manslaughter Act in April 2008 means that companies will be prosecuted in cases were a fatality results from a failure of the company to meet its health and safety obligations – including road safety.

116 New Van Hire Branches & 29 New Locations!

It’s been a busy week here at vanrental.co.uk Towers – we’ve been adding new van hire branches and locations until they’ve come out of our ears…Europcar Van Hire UK

We’re very pleased to be able to announce that we have now added all of Europcar UK’s van hire locations to our database, complete with links directly to Europcar UK’s online booking engine.

This means that as well as 116 new branches – giving you more choice all over the UK – we now have van hire branches listed in 29 new locations – including lots of new airport van hire locations:

Aberystwyth
Belfast City Airport
Birmingham International Airport
Blackpool
Blackpool International Airport
Chorley
Colwyn Bay
Coventry Airport
Derry
Derry City Airport
Doncaster Robin Hood Airport
Droitwich
Durham Tees Valley Airport
East Midlands Airport
Falmouth
Fishguard
Guernsey Airport
Humberside Airport
Isle of Wight
Jersey Airport
London New Malden
London Woodford Green
Newquay Cornwall Airport
Norwich International Airport
Penzance
Southport
Stamford
Truro
Weymouth

Europcar are one of the best-known car and van hire brands in Europe and together with their partner company National Van Rental have a combined fleet of more than 6,000 vans in the UK.

Europcar offer four types of van for hire (click on the links for sizes and pictures):

Europcar offer an exceptionally flexible and competitive van hire service, allowing one-way hire throughout the UK at extremely competitive rates – their one-way surcharge for prepaid bookings is much lower than any other company we know of.

Europcar also offers hourly van hire and has regular special offers on van hire – such as discounted mid-week van hire.

Finally, for anyone needing a to hire a van for longer periods – over a month – Europcar offers Month+ Van Hire. It’s the perfect compromise between short-term rental and leasing a van, with the choice of 1 month or 3 month commitments – and the guarantee of a nearly new, hassle-free van.

To learn more about Europcar UK Van Hire or check out their current special offers, just click here.

2008 Fleet News Awards: Which Van Manufacturers Won?

The 10th March, 2008, saw the UK fleet industry’s equivalent to the Oscars – the annual Fleet News Awards presentation evening. The turnout was strong despite the blustery conditions and all the major van manufacturers had been shortlisted for awards, so anticipation was high.

In the van section, the winners of the Manufacturers awards were:

Best Small Van: Volkswagen Caddy

Best Medium Van: Ford Transit

Best Large Van: Mercedes Sprinter

No real surprises here – the latest incarnation of the Mercedes Sprinter has retained its position as the large van of choice for courier fleets and anyone who values a high quality, prestige van. Ford’s Transit offers the perfect range of size and spec options for the middle of the market, and the VW Caddy has made strong inroads into the popularity of the Transit Connect at the small end of the market.

With these results in mind, it’s no surprise that many van hire fleets continue to purchase Transits, Sprinters and Caddies – popular and reliable choices with good resale values.

Europcar & National Combine Van Fleets

In a move that should result in much greater availability of rental vans for both Europcar and National Van Rental customers, Europcar UK and National Car Rental are pooling their rental fleets, allowing customers of either brand to hire vans from both fleets.

The changes mean that from early March, Europcar and National will offer a combined rental van fleet of more than 6,000 vans from over 250 locations across the UK. The rental car fleets of the two companies have also been combined, resulting in a combined UK fleet of over 60,000 vehicles.

Europcar UK Group’s Fleet Director Tim Bailey stressed that “The importance of vehicle availability should not be underestimated in the current marketplace.”

Both the Europcar and National brands are owned in the UK by Europcar UK Group, so the rationalisation appears to make good business sense and should also offer noticeable benefits for customers, giving a wider choice of vehicles at all locations.

Diesel Drivers Beware: Using The Wrong Fuel Could Cost You £’000s

Note: If you’re looking for information about the Misfuelling Prevention Device – as seen on Dragons’ Den – click here.

More than 50,000 RAC members put the wrong fuel in their car in 2007, according to a report released by the breakdown company. 50,000 drivers – and that’s just the RAC members who requested breakdown assistance following their misfuelling mistake…RAC Van

As a driver of a hire van, you are probably more likely than average to put the wrong fuel in your van – especially if you normally drive a petrol car. You may be busy and pre-occupied with driving a large, unfamiliar vehicle – and using the petrol pump is probably a deeply-ingrained habit.

Unfortunately, putting petrol into a diesel engine can damage it severely. At best, you will have to pay for a mechanic to pump out all of the fuel from the vehicle – at worst you will cause thousands of pounds worth of damage to the engine.

Whatever happens, your rental company will hold you responsible for any costs resulting from you misfuelling – so it pays to be careful.

Here are some helpful tips from the RAC for drivers of diesel vehicles:

  1. UK diesel pumps are always black or yellow (petrol pumps are usually green).
  2. Many rental vans have a label near the fuel filler cap telling you what fuel to use – check for this before you fuel.
  3. Petrol nozzles are smaller than diesel nozzles. If the nozzle seems unusually loose when inserted into the filler neck, check again that you are using the right fuel. Diesel nozzles will fit easily but without space around them. Petrol nozzles will be noticeably looser.

Here’s what to do if the worst happens:

  1. Don’t start the engine – don’t even put the key in the ignition, as some vehicles start pumping fuel before the engine is started.
  2. Call the breakdown service provided by your rental company. Follow their advice exactly.
  3. Be prepared to pay a charge for having the fuel pumped out of your vehicle. If this is the worst that happens, count yourself lucky!
  4. You will of course lose the fuel you have just paid for when it’s pumped out – it will be contaminated with the correct fuel and completely unusable by anyone.

If you have started the engine and driven the vehicle before realising you have put the wrong fuel in, then stop the engine as soon as possible and call for breakdown assistance. If you’re lucky you will just need all the fuel pumping out of the vehicle and there will be no engine damage.Diesel and petrol pumps

However, it’s possible that you will have caused serious damage to the engine. The main reason for this is that petrol does not have the oily, lubricating qualities of diesel. This means that using petrol can cause accelerated wear and overheating damage in a diesel engine – bad news.

Finally, most of these comments apply to putting diesel into petrol engines, too. The only difference is that you shouldn’t be able to do this. Diesel nozzles are wider than petrol nozzles and don’t fit easily into petrol filler necks – so if you are having to force a fuel nozzle in, stop. You will be using the wrong fuel.

One-Way Van Hire From National Van Rental

Well-known van hire company National Van Rental is increasing the size of their UK rental National Car & Van Rental van fleet and offering one-way van hire between all UK locations to meet growing demand.

One-way van rental is ideal when moving house or perhaps doing a student move. If you want to arrange a one-way hire, just select different pickup and drop-off locations when making your booking (click here for an online quote).

National’s van fleet includes the following vans – covering the most popular sizes requested by van hirers:

– Small: Vauxhall Combo – small yet capacious, the Vauxhall Combo is ideal for student moves, small business deliveries and as a car replacement. It’s no bigger than a medium-sized car and just as easy to drive.

– Medium: Vauxhall Vivaro SWB – these short wheelbase panel vans are spacious inside yet easy and comfortable to drive – even if you’ve only ever driven cars before.

– Large: VW Crafter LWB – this large, long wheelbase panel van is basically the same vehicle as a Mercedes Sprinter, but badged as a Volkswagen. This makes it great to drive, huge inside and a very effective way of moving lots of stuff!

easyVan: 1 Year – 10,000 Online Van Hire Bookings

Just over a year ago, easyJet founder Stelios launched easyVan – a van hire company designed to offer cheap online van rental across the UK. Rather than creating a network of its own branches, easyVan partnered with Northgate, one of the UK’s largest commercial vehicle rental companies.easyVan at Silverstone with Stelios

The result has been rapid success, with more than 10,000 online van hire bookings taken in easyVan’s first year of business and over 120 van rental sites throughout the UK.

Here at vanrental.co.uk, we have found that easyVan branches are extremely popular with our visitors, offering consistently good availability and a wide choice of vans at all locations.

We’d like to wish easyVan a happy first birthday and hope for many more of the same!

Click here to get started with an easyVan Booking

Sixt Van Hire Gets Mobile Internet Booking Service

Van hire company Sixt now has a new booking website designed for access by mobile phone.

The website is at www.sixt.mobile.de and displays in German by default, but can easily be changed to English using the ‘Sprachauswahl’ option near the bottom of the page. Just click on ‘Sprachauswahl’ and then select English.

Happily, the site offers both car and van hire – all you need is a reasonably modern mobile phone and you’re good to go! A full range of choices is available – just like booking through Sixt’s main website.