Waste management specialist Biffa has launched a new 24/7 emergency waste service which provides a single point of contact for customers who need to get rid of unplanned waste quickly.

This isn’t something I’ve thought about before, but it turns out that there are quite a few ways in which organisations can suddenly be stuck with waste that needs rapid removal. Here are a few examples from Biffa’s website:

• Fire and flood damage
• Freezer breakdowns
• Waste compactor breakdowns
• Chemical splillages
• Product and packaging recalls

It’s easy to see how a company could need to get rid of such waste fast or else face costly operational disruption, health and safety issues or potential pollution problems.

The bulk of the OneCall services will be delivered by Biffa’s fleet of refuse collection vehicles and other trucks, but Biffa needed to enhance the capabilities of its mobile fleet of service technicians and workshop managers.

Biffa was also seeking a highly visible way of promoting the new OneCall service to potential customers. A new fleet of Mercedes vans met both requirements. The firm is taking delivery of a number of new Sprinter vans featuring a striking red and black OneCall livery, as part of a larger fleet order.

The new OneCall Sprinters are 313 CDI models with all-over vinyl wrap liveries.

In addition to the four Biffa OneCall vehicles, Intercounty Truck & Van has supplied its high-profile customer with 15 Medium-length Sprinter 313 CDIs, six New Vito 111 CDI crew vans, four New Vito 111 CDI vans, 10 Citan 111 CDI Longs and six Extra-long Citan 111 CDI crew vans with second rows of seats, allowing each to carry a driver and up to four passengers.

Like a number of other companies, Biffa is finding that the ability to choose from three sizes of Mercedes van means that operational requirements can be met efficiently without needing a mixed-marque fleet of vans.

Will Gallagher, Biffa’s Supply Chain & Logisitics Category Manager, explains:

“The fact that we can now buy Mercedes-Benz vans in three different sizes is very helpful. Our mobile engineers are called into action on a variety of jobs so it’s a big advantage having the right vehicle for each task.

“The Sprinter, New Vito and Citan are all comfortable, safe and well-liked by those who drive them, while we are also very happy with the service we receive from the Dealer and the manufacturer.”

You can find out more about the Biffa OneCall service here.